Secret Shoppers

I have experience on both sides of working with a secret shopping service.

When I was in college I made very good money through a secret shopping service. I was a shopper for Best Mark and they would assign a date and time to shop at a particular business, a list of questions to ask or a specific product to purchase, and key customer service aspects I was to observe. When I was finished with my shop, I would complete a survey about my experience or the product I tested and submit it to Best Mark.

When I worked in retail and secret shoppers visited my store, Best Mark would analyze the results of the shop and supply me with a detailed report of the shopper’s experience. The results allowed my company to guage how our customer service practices, customer satisfaction, wait time, and so on so that we could improve or expand on our practices to increase our revenue and long-term customers.